Conflict Management

This regulated qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public.

It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.

Topics include:

• Supporting a role within the workplace
• Personal growth and engagement in learning
• Managing conflicts in the workplace
• Preventing conflict situations
• Dealing with conflict situations